Effective Date: July 22, 2026

Honesty, transparency, and respect for your privacy are important to us. This Privacy Policy explains how Honestly Maid Cleaning Company LLC ("Honestly Maid," "we," "our," or "us") collects, uses, shares, and protects your information when you visit our website, request services, communicate with us, or receive text messages or phone calls.

We may collect information including:

• Name
• Address
• Email address
• Telephone number
• Service address
• Billing information
• Requested cleaning services
• Appointment history
• Communications between you and our team
• Information submitted through our website quote request forms

We may also collect limited technical information such as your IP address, browser type, and website usage information to improve our website.

We use your information to:

• Provide cleaning services
• Prepare and send estimates
• Schedule appointments
• Send appointment confirmations and reminders
• Notify you when our team is on the way
• Send invoices, receipts, and billing reminders
• Respond to customer questions
• Provide customer support
• Send review requests
• Occasionally notify customers of special promotions or seasonal service offerings
• Improve our services and customer experience
• Comply with legal obligations

By providing your mobile phone number during onboarding or while requesting services, you consent to receive text messages from Honestly Maid regarding your services.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Technician arrival notifications
• Service updates
• Billing reminders
• Receipts
• Estimates
• Quotes
• Invoices
• Customer support communications
• Review requests
• Limited promotional messages such as seasonal or holiday service offerings

Message frequency varies depending on your scheduled services and interactions with us.

Message and data rates may apply according to your wireless carrier.

You may opt out of receiving text communications through your Client Hub or by contacting our office.

Consent to receive text messages is not a condition of purchasing services.

You may contact us by telephone regarding estimates, scheduling, customer support, billing, and service-related questions.

We may also contact you by phone regarding your appointments or services.

We value your privacy.

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers that assist us in operating our business, including providers for:

• Customer relationship management
• Scheduling
• Two-way SMS messaging
• Payment processing
• Email communications
• Website hosting
• Business operations

These providers are permitted to use your information only as necessary to provide services on our behalf.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Your mobile phone number and messaging preferences are used solely for communications related to your relationship with Honestly Maid and are shared only with service providers necessary to deliver those communications.

When you submit a quote request or contact form through honestlymaid.com, we collect the information you voluntarily provide to respond to your request and provide services.

Our website may use cookies or similar technologies to improve user experience, understand website traffic, and improve website performance.

You may disable cookies through your browser settings, although some website features may not function properly.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

We retain customer information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request to:

• Update your contact information
• Correct inaccurate information
• Request deletion of personal information where permitted by law
• Opt out of promotional communications

Service-related communications may still be sent when necessary to fulfill scheduled services.

Our services are intended for adults. We do not knowingly collect personal information from children under 13 years of age.

We may update this Privacy Policy periodically. Changes become effective when posted on our website. The Effective Date at the top of this policy will reflect the latest revision.

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Honestly Maid Cleaning Company LLC

10930 Loveland Madeira Rd., Suite E
Loveland, OH 45140

Phone: (513) 327-5557

Email: admin@honestlymaid.com